Contact
Need help with RouteMap? Send us an email and we will get back to you.
Email supportEmail: routemaphelp@gmail.com
We aim to respond within 2 business days. Include your app version and a short description of the issue if you can.
Frequently asked questions
How do I connect Strava?
Sign in to RouteMap, then tap Continue with Strava or Connect Strava in Settings. We request read-only access (activity:read_all) to display your routes on the map. We never post to or modify your Strava account.
How do I disconnect Strava or delete my account?
Open Settings → Strava → Disconnect Strava to remove the connection. To delete your RouteMap account and server-held data, use Settings → Delete account or see our account deletion guide.
Why don't I see all my activities?
Free accounts show roughly the last 12 months of activities. VIP unlocks your full Strava history on the map. After connecting Strava, allow a few minutes for the initial sync to finish.
How do I manage or cancel VIP?
Purchases are handled by the Apple App Store or Google Play Store. Manage or cancel your subscription in your device's store subscription settings. RouteMap does not store payment card details.
How is my data used?
RouteMap uses your Strava activity data only to draw routes on your map. See our Privacy Policy for full details.
Something isn't working — what should I send?
Please email routemaphelp@gmail.com with:
- Your device model and OS version
- RouteMap app version (shown at the bottom of Settings)
- What you expected vs. what happened
- Screenshots if helpful