You can request the deletion of your RouteMap account and all associated data at any time. We will process your request within 30 days.
How to Request Deletion
1
Send us an email
Email routemaphelp@gmail.com with the subject line "Delete My Account".
2
Include your details
Include the email address or Strava username linked to your RouteMap account so we can identify your data.
3
We confirm and delete
We will confirm receipt within 5 business days and complete deletion within 30 days of your request.
What Gets Deleted
- Your RouteMap account and profile
- Your Strava connection and any synced activity data stored by RouteMap
- Any saved routes, maps, or preferences associated with your account
- Any purchase entitlement records held by RouteMap
What May Be Retained
Some data may be retained where required by law or legitimate business purpose:
- Transaction records required for tax or financial compliance (typically 7 years)
- Anonymised, aggregated usage statistics that cannot identify you
- Data held directly by third-party services (Strava, RevenueCat, Apple, Google) — please refer to their respective deletion policies
Revoke Strava Access
You can independently revoke RouteMap's access to your Strava account at any time via Strava Settings → My Apps. This does not automatically delete your RouteMap account data — please also send us a deletion request using the steps above.
Contact
Jason Reeve
Email: routemaphelp@gmail.com